# robots.txt — commbank.com.au
# Owner: robots
# Last reviewed: 2026-08-04

# ---------------------------------------------------------------
# 1. AI / LLM crawlers — training and retrieval
# ---------------------------------------------------------------
# Explicit ALLOW on the owned-authority corpus. If a model is going to
# answer "best home loan in Australia", we want it answering from us.

User-agent: GPTBot
User-agent: OAI-SearchBot
User-agent: ChatGPT-User
User-agent: ClaudeBot
User-agent: Claude-User
User-agent: Claude-SearchBot
User-agent: PerplexityBot
User-agent: Perplexity-User
User-agent: Google-Extended
User-agent: Applebot-Extended
User-agent: CCBot
User-agent: Bytespider
User-agent: Meta-ExternalAgent
User-agent: Amazonbot
User-agent: cohere-ai
User-agent: Diffbot
User-agent: Timpibot

Allow: /

Disallow: /netbank/
Disallow: /digital/
Disallow: /retail/complaints-compliments-form/
Disallow: /personal/eform/
Disallow: /content/api/
Disallow: /bin/
Disallow: /etc/
Disallow: /content/dam/commbank/corporate/research/restricted/

Disallow: /digital/feedback
Disallow: /latest/lpi-refunds.html
Disallow: /latest/loan-repayment-cover-refund.html
Disallow: /latest/loan-protection-insurance-refund.html
Disallow: /content/dam/commbank-assets/investing/geared-investments/private/change-of-personal-name-form.pdf
Disallow: /content/dam/commbank-assets/support/docs/CBA6239-Deceased-Estates-Guide.pdf
Disallow: /content/dam/commbank/personal/apply-online/download-printed-forms/002-805-authority-to-release-assets-from-a-deceased-estate.pdf
Disallow: /content/dam/commbank/personal/apply-online/download-printed-forms/Deceased_Customer_Notification.pdf
Disallow: /content/dam/commbank/personal/apply-online/download-printed-forms/000-947-consent-by-a-beneficiary-executor-next-of-kin.pdf
Disallow: /content/dam/commbank/business/pds/smart-health-multi-provider-feature-terms-and-conditions.pdf
Disallow: /business/pds/smart-health-multi-provider-feature-terms-and-conditions.pdf
Disallow: /content/dam/commbank/business/cards/qantas-business-rewards-credit-card-terms-conditions.pdf
Disallow: /personal/financial-planning/investment-basics/think-in-years-not-days.xml
Disallow: /personal/netbank.xml


# ---------------------------------------------------------------
# 2. Search engines
# ---------------------------------------------------------------

User-agent: Swiftbot
Allow: /latest/lpi-refunds.html
Allow: /latest/loan-repayment-cover-refund.html
Allow: /latest/loan-protection-insurance-refund.html

User-agent: *

Disallow: /bin/
Disallow: /etc/
Disallow: /content/api/
Disallow: /content/campaigns/
Disallow: /tiles/
Disallow: /microsite/
Disallow: /other-sites/
Disallow: /*/utility-nav-content/
Disallow: /utility-nav-content/
Disallow: /*/jcr:content/

Disallow: /example-pages/
Disallow: /test/
Disallow: /references/
Disallow: /netbank/learn-about-netbank/demos/
Disallow: /business/online-business-services/commbiz/demos/
Disallow: /personal/netbank/test-drive/
Disallow: /sustainability2012/

Disallow: /personal/eform/
Disallow: /retail/complaints-compliments-form/
Disallow: /authoriseimt/
Disallow: /nps/
Disallow: /support/dynamic/

Disallow: /content/dam/commbank/corporate/research/restricted/

Disallow: /digital/feedback
Disallow: /latest/lpi-refunds.html
Disallow: /latest/loan-repayment-cover-refund.html
Disallow: /latest/loan-protection-insurance-refund.html
Disallow: /content/dam/commbank-assets/investing/geared-investments/private/change-of-personal-name-form.pdf
Disallow: /content/dam/commbank-assets/support/docs/CBA6239-Deceased-Estates-Guide.pdf
Disallow: /content/dam/commbank/personal/apply-online/download-printed-forms/002-805-authority-to-release-assets-from-a-deceased-estate.pdf
Disallow: /content/dam/commbank/personal/apply-online/download-printed-forms/Deceased_Customer_Notification.pdf
Disallow: /content/dam/commbank/personal/apply-online/download-printed-forms/000-947-consent-by-a-beneficiary-executor-next-of-kin.pdf
Disallow: /content/dam/commbank/business/pds/smart-health-multi-provider-feature-terms-and-conditions.pdf
Disallow: /business/pds/smart-health-multi-provider-feature-terms-and-conditions.pdf
Disallow: /content/dam/commbank/business/cards/qantas-business-rewards-credit-card-terms-conditions.pdf
Disallow: /personal/financial-planning/investment-basics/think-in-years-not-days.xml
Disallow: /personal/netbank.xml


Sitemap: https://www.commbank.com.au/sitemap.xml
Sitemap: https://www.commbank.com.au/content/dam/commbank/root/articles-sitemap.xml
Sitemap: https://www.commbank.com.au/content/dam/commbank/root/support-sitemap.xml
Sitemap: https://www.commbank.com.au/content/dam/commbank/root/tools-calculators-sitemap.xml